The terms “CM Hair and Beauty Supplies Limited”, “us”, “we”, or “the Seller” refer to the owner of this website, whose registered office is:
CM Hair and Beauty Supplies Limited, 206–208 Walsall Wood Road, Aldridge, Walsall, West Midlands, WS9 8HB, UK.

The terms “you”, “purchaser”, or “buyer” refer to the user or viewer of this website.

Our company registration number is 08353222 (UK).

By accessing or using this website, you agree to be bound by the following terms of use.

These terms and conditions shall be the only terms of the contract between CM Hair and Beauty Supplies Limited (Seller) and the purchaser (Buyer). No other conditions shall have effect unless agreed in writing.

CM Hair and Beauty Supplies Limited operates strictly as a trade-only wholesaler. We do not sell to the general public and do not engage in consumer sales.

By placing an order, you confirm that you are purchasing goods in the course of business, not as a consumer, for the purposes of Consumer Credit legislation or the Sale of Goods legislation. All products are supplied on a trade-only basis and are intended for qualified professionals within the hairdressing and beauty industry.

We reserve the right to request proof of professional status at any time. If we reasonably believe an order has been placed by a non-trade customer, we may refuse, cancel, or suspend the order and associated account without notice.

You can apply for a CM Hair and Beauty Supplies Trade Account if you are a hair, beauty, or barber professional. You are responsible for all activity under your account. By creating an account, you confirm that you are qualified or in training and hold valid professional insurance. Random checks may be carried out to verify qualifications, professional status, and insurance.

CM Hair and Beauty Supplies Limited reserves the right to refuse access to the website, terminate accounts, or cancel orders at our discretion. Any cancelled orders will not be charged.

Customers purchasing from CM Hair and Beauty Supplies Limited must be suitably qualified and competent to use the products and equipment supplied.

All goods are sold on the understanding that they will be used strictly for their intended professional purpose. CM Hair and Beauty Supplies Limited accepts no responsibility for:

• Misuse of products or equipment

• Use by untrained personnel

• Use without appropriate qualified supervision

• Injury or damage resulting from improper or unintended use

It is the responsibility of the business customer to ensure they hold appropriate and valid insurance for the professional use of all products purchased.

Products purchased from CM Hair and Beauty Supplies Limited must not be resold on third-party online marketplaces, including but not limited to Amazon, eBay, or similar platforms.

Any account found to be reselling on these platforms will be suspended and blocked immediately, without notice. This action will be taken at our sole discretion.

Where an account is suspended or blocked for any breach of our terms, including unauthorised resale:

• All accumulated VIP CLUB reward points will be immediately removed

• VIP CLUB reward points will not be credited, reinstated, transferred, or compensated in any form

• No claims in respect of lost rewards will be considered

CM Hair and Beauty Supplies Limited reserves the right to amend these terms at any time and to take appropriate action where these terms are breached.

To shop in-store, you must demonstrate that you are qualified or working in the hair or beauty industry. We accept the following as proof:

• Certificate for hair, barbering, or beauty qualification at Level 2 (NVQ equivalent) or above, or a Diploma for completed Barbering course

• Valid public liability insurance

• Salon business card and a letter from a solicitor or accountant

• Student enrolment letter stating course dates

• Trade reference or buying card from another hair and beauty trade supplier

• Business chequebook or business credit card

• Company email address and matching social media account

This must be provided along with one form of identification:

• Driving license

• Utility bill

• Passport

The content on this website is for general information and use only and may change without notice. While we aim to provide accurate and up-to-date information, we make no warranties or guarantees regarding the accuracy, completeness, timeliness, or suitability of the information and materials for any purpose. You acknowledge that information and materials may contain errors, and we exclude liability for such inaccuracies to the fullest extent permitted by law.

Your use of this website is at your own risk. It is your responsibility to ensure that the products, services, or information available meet your specific requirements. Product colours may vary due to monitor or camera settings, and packaging may differ from that shown.

We reserve the right to correct any pricing errors at any time. Prices and special offers are correct when displayed but may change without notice. Unless stated otherwise, prices and delivery charges exclude VAT at current rates and delivery costs are in Pounds Sterling. For the latest prices, visit www.cmhairandbeauty.co.uk.

At CM Hair and Beauty Supplies, “Our Aim is Your Gain”. Our Price Promise guarantees you the lowest price available within a 10-mile radius of our store.

If you find the same product cheaper at a local supplier within 10 miles of our warehouse, we will match the price. The offer must be verifiable with written evidence (e.g., advert or flyer). Handwritten offers cannot be accepted.

Please note:

• The Price Promise applies in-store only.

• Website orders and CM exclusive offers are not included.

Special offers are subject to availability and may change without notice, and we reserve the right to restrict or refuse any order or application for credit at any time. 

All special offers are subject to availability and may be withdrawn or amended without notice. We reserve the right to restrict or refuse any order or credit application at our discretion.

Please note that in-store promotions may not be available online, and online promotions may not be available in-store.

Where a free or discounted item is provided as part of a promotional offer, this item must be returned if the qualifying product is returned. If the promotional item is not returned, the full selling price of that item will be charged.

Offers cannot be used in conjunction with any other promotion or discount unless stated otherwise. Our system automatically calculates the best available price based on the quantities added to your basket.

In the event of a pricing error that results in an undercharge, we reserve the right to pause the order, recalculate the correct total, and request payment of the difference before the order is dispatched or collected.

We take care to ensure that product descriptions, images, dimensions, prices, and specifications are accurate. However, these are provided in good faith as a guide only and may be subject to change without notice. Images are for illustrative purposes only.

Mix & match any products showing the “5 for 4” badge — add any 5 items to your basket and the cheapest item is FREE. Not valid with any other offer.

You must add a minimum of 5 itmes to trigger the discount.

VAT-registered salons and businesses can reclaim the VAT shown on their invoices through their normal VAT returns.

In accordance with legal requirements, VAT is charged on all orders. During VAT FREE promotions, a discount equivalent to the VAT amount (20%) is applied to eligible items in your basket subtotal. This discount offsets the VAT normally payable.

Please note:

• Delivery charges are excluded from VAT FREE promotions and remain subject to VAT.

• If the promotion states “over £70,” your order must exceed £70 excluding VAT and delivery to qualify.

• Special-priced items are excluded from VAT FREE discounts.

• The discount applies only to eligible items in your basket.

If your order totals £100 excluding VAT, the normal total including VAT would be £120.

With a VAT FREE promotion applied:

• The subtotal is reduced to £83.33

• VAT of £16.67 is added

• Final total = £100 including VAT

This effectively means you pay the original ex-VAT price.

If your basket contains Special Priced items, the VAT FREE discount may be lower, as these items are already discounted and excluded from the promotion.

VAT FREE promotions exclude the following:

Categories

• Aesthetics

• Training Courses

• Hair Extensions (including accessories and tools)

Brands

• IZ Gel

• Christian Faye

• Colorsmash

• Simon Jersey

• IZ Glitters

• Dr Paw Paw

• Osmo Ikon bundle deals

Plus any other current promotions or special offers.

Any item marked as Special Price is already discounted and cannot be used in conjunction with promotional codes or further offers. To use a VAT FREE code, please remove discounted items from your basket and reapply the code.

VAT FREE discount codes override other basket offers. Multiple promotions cannot be combined. If you wish to keep an existing offer, remove the VAT FREE code and refresh your basket.

Promotional codes must be entered at checkout. Discounts cannot be applied retrospectively to completed orders.

1. Cash with Order Customers

Payment is due in full at the time of placing the order, unless a credit account has been approved and is active.

2. Credit Account Customers

Payment is due in full within 30 days from the invoice date. Orders will not be dispatched while any outstanding balance remains unpaid.

CM Hair and Beauty Supplies Limited reserves the right to amend credit terms, withdraw credit facilities, accept or reject orders, refuse applications, or close an account with prior notice.

Accounts outstanding beyond 40 days will incur a surcharge of 4% of the gross outstanding amount, applied daily until the balance is paid in full.

To offer Klarna payment options, we may share relevant personal information (including contact and order details) with Klarna for assessment and eligibility purposes. Klarna will process your personal data in accordance with applicable data protection laws and Klarna's privacy policy.

General information about Klarna’s services can be found on their website.

To offer Clearpay payment options, we may share relevant personal information (including contact and order details) with Clearpay for assessment and eligibility purposes. Clearpay will process your personal data in accordance with applicable data protection laws and their privacy policy.

General information about Clearpay’s services can be found on their website.

Free delivery applies to orders over £70 (excluding VAT) or £84 (including VAT).

This threshold does not apply to orders placed using a promotional or offer code, unless expressly stated otherwise.

Free delivery excludes:

• Large or heavy items weighing over 20kg

• Products marked as “Special Order Items – Ordered directly from our supplier”

We aim to deliver orders within 1–3 working days. Delivery timeframes are provided in good faith but are not guaranteed. We cannot accept liability for any loss, expense, or additional costs arising from delayed or failed deliveries.

Dispatch times may vary depending on stock availability. Any stated delivery estimates are subject to potential delays caused by couriers, transport issues, or events outside of our reasonable control (including force majeure), for which we cannot be held responsible.

Courier delivery is available for mainland UK addresses only. Deliveries to the Channel Islands, Offshore Islands, Highlands, Scottish Islands, and certain remote areas of the UK may be subject to additional charges depending on the size and weight of the parcel.

For same-day dispatch:

• Orders must be placed before 1:00pm Mon–Thurs

• Orders must be placed before 12:00pm on Fri

Orders placed after 12:00pm on Friday will be processed and dispatched on Monday. If Monday falls on a Bank Holiday, dispatch will take place on Tuesday.

Dispatch times are subject to stock availability. Any stated delivery timeframes are estimates provided in good faith and are not guaranteed. We cannot accept liability for any loss, expense, or additional costs resulting from delayed or failed deliveries, including delays caused by couriers, transport issues, or events outside of our reasonable control (including force majeure).

Furniture and equipment orders are typically delivered within 2–4 weeks, although some items may take 6–8 weeks. You will be advised of the estimated delivery timeframe shortly after placing your order.

Furniture deliveries are made to ground floor, front door access only. Drivers are not insured to carry goods upstairs or into premises.

We strongly recommend that any tradespeople or installers are booked only after goods have been received, as we cannot accept responsibility for costs incurred due to delivery delays.

Local deliveries within a 20-mile radius will be charged at £5.95 (excluding VAT) / £7.14 (including VAT) where the order does not qualify for free delivery.

Once payment has been taken, delivery addresses cannot be amended by the customer. We are unable to change delivery addresses for orders paid via PayPal.

If you need to discuss your delivery after placing an order, please contact our Customer Service Team as soon as possible.

If you choose delivery via DPD, please note that parcels will not be left in a safe place or with a neighbour as standard. DPD will provide you with an allocated delivery time slot, so please ensure someone is available to accept the parcel.

If a delivery attempt is missed, DPD will redirect the parcel to your nearest DPD Pick-Up Shop and provide a collection window. Photo ID is required when collecting your parcel. You will receive notification directly from DPD with the collection address and instructions.

If the parcel is not collected within the specified timeframe, it will automatically be returned to us. Please refer to the Failed Delivery Returns section below for further details.

Once a parcel has been returned to us, we are unable to arrange redelivery on your behalf without additional charges.

You may manage your delivery preferences via DPD’s notification system or by contacting DPD directly. However, if you choose to amend delivery instructions and the parcel is delivered in accordance with those instructions, CM Hair and Beauty Supplies cannot accept responsibility for any loss, damage, or missing contents arising from those changes, as this arrangement is made directly between you and DPD.

Where a parcel is returned to us, a return charge of £5.95 + VAT will be deducted from your refund total.

If your DPD consignment is returned to us through no fault of our own, we will contact you to arrange either:

• A refund – processed minus the original delivery charge and any applicable return fees. Orders containing special delivery or special order items may also be subject to restocking charges.

• Redelivery – the cost of redelivery will be charged at the same rate as the original delivery fee.

• 48 Hour Tracked
  Estimated delivery: 2–3 working days
  Orders placed before 1:00pm
  £3.99 + VAT

• 24 Hour Tracked
  Usually next working day
  Orders placed before 1:00pm Mon-Thus & 12pm Fri
  £4.99 + VAT

• Free Next Day Delivery On orders over £70 + VAT - Orders placed before 1:00pm

• Next Day Delivery Orders placed before 1:00pm - £5.95 + VAT

• Next Day Delivery (Over 20kg) - Orders placed before 1:00pm - £5.95 + VAT

• Special Item Delivery - Estimated delivery: 3–5 working days - £5.95 + VAT

• UK Highlands, Islands & Northern Ireland - Estimated delivery: 2–5 working days - (See area-specific pricing below)

• Rural Scotland - Estimated delivery: 2–3 working days - £14.95

• Channel Islands & Isle of Man - Estimated delivery: 2–3 working days - £14.95

• Isle of Wight - Estimated delivery: 2–3 working days - £13.49

• Northern Ireland & Scottish Islands - Estimated delivery: 2–3 working days - £14.95

• Scilly Isles - Estimated delivery: 2–3 working days - £14.95

Next-day delivery is not available for any Special Order Items. Please allow 3–5 working days for delivery, as these items are ordered directly from our suppliers. You will be notified at the earliest opportunity if there are any delays or stock issues.

• Scissors - All scissors are special order items and are ordered directly from the manufacturers after purchase confirmation. Delivery times may vary due to the wide variety of scissors available. We aim to deliver within 10 days of purchase. Please allow up to 10 days for the delivery of any Jaguar scissors.

• Simon Jersey Salon Wear - These items are dispatched directly from the supplier, subject to availability. The supplier aims to dispatch within 2 working days of order, with delivery taking a further 2 working days. Delivery times are estimates only. Once received by CM Hair and Beauty Supplies, items will be shipped the same working day. Our courier will aim to deliver the next working day, provided the order meets the daily cut-off; otherwise, delivery will occur the following day.

• Sunbed Supplies - Dispatched directly from the supplier, subject to availability. The supplier aims to dispatch within 1 working day, with delivery taking a further 1–2 working days to reach us. Delivery times are estimates only.

• Hair Extensions - These items are not kept in-store. All orders are placed directly with the supplier and delivered to CM Hair and Beauty Supplies the following day. Our courier will aim to deliver on the next working day, provided the order meets the daily cut-off; otherwise, delivery will occur the following day.

• Student & Training Kits - Certain kit items may be out of stock and will need to be ordered from the supplier. We aim to deliver within 10 days of purchase. Please allow up to 10 days for delivery.

REM Furniture items are subject to availability and are dispatched directly from the supplier to you. Delivery times vary depending on the item, with larger products taking 4–6 weeks.

Warranty

• All REM products include a 1-year warranty, covering the cost of any replacement parts and associated labour.

• Some REM products also include an additional 2-year warranty, which covers parts only for the remaining two years.

If you experience a problem with a REM product under the three-year warranty, please contact our Customer Service Team. They can arrange a call with a REM engineer to diagnose the issue.

• A £75 call-out fee applies, covering the initial visit and first hour of labour.

• Any additional hours are charged at £40 per hour.

Delivery & Availability

Supplier delivery times may vary depending on weight, size, and availability. If an item becomes unavailable or is removed after your order, we will notify you at the earliest opportunity.

Returns

Please note that we do not accept returns on REM furniture.

Click & Collect Address:
CM Hair and Beauty Supplies
206–208 Walsall Wood Road
Aldridge, Walsall
WS9 8HB

Contact us via WhatsApp: 07908 305903

We aim to process Click & Collect orders and have them ready within one hour of being placed. If you wish to collect your order sooner, please contact us via WhatsApp.

How to Order via Click & Collect

1. Visit our website: www.cmhairandbeauty.co.uk

2. Log in to your account or checkout as a guest

3. Add items to your basket as usual

4. Proceed to checkout

5. Enter your name and address details

6. Select Click & Collect

Once your order is placed, you will receive an email confirmation. Your order will then be processed, and you will receive a “Ready to Collect” notification when your items are ready for collection.

Important Notes

• Next-day delivery is not available for Special Delivery Items. Please allow 3–5 working days, as these are ordered directly from our suppliers. Any delays or stock issues will be communicated at the earliest opportunity.

• Always wait for the Ready to Collect notification before visiting the store.

Store Opening Times

• Monday: 8:30 am – 4:30 pm

• Tuesday: 8:30 am – 4:30 pm

• Wednesday: 8:30 am – 4:30 pm

• Thursday: 8:30 am – 4:30 pm

• Friday: 8:30 am – 3:00 pm

• Saturday & Sunday: Closed

• Bank Holidays: Closed

For Christmas opening times click here

When purchasing goods for delivery outside the United Kingdom, you may be subject to import duties, taxes, and customs clearance fees once the goods arrive in the destination country.

These charges are the responsibility of the customer. CM Hair and Beauty Supplies has no control over these fees and cannot predict their amount.

It is your responsibility to comply with all local laws and regulations in the countries through which your order may travel and where it will be delivered.

We take great care to ensure all goods you receive are correct and undamaged. However, if you receive incorrect or damaged items, please notify us by email within 48 hours of delivery at [email protected] or contact us via WhatsApp: 07908305903

Hair Extensions

• Hair extensions must be unused. We cannot accept used extensions due to hygiene reasons. Unused bundles must not be split, removed, or tampered with.

• We cannot guarantee the longevity or condition of hair extensions purchased without our specially formulated Hair Extension Aftercare products, which are designed to protect the hair and Italian keratin bonds. Failure to use these products may cause damage, breakage, or hair shedding.

• CM Hair and Beauty Supplies Ltd is not responsible for damage arising from:

  • Incorrect application

  • Perming, colouring (including purple shampoo), or cutting

  • Modifying the extensions in any way

  • Improper use that affects hair or keratin bonds

Extensions should only be applied, maintained, or removed by trained professionals. Altering extensions, such as dyeing, may prevent the hair from accepting colour and void any warranty.

Care Instructions

• Use sulfate-free shampoos specifically formulated for hair extensions, or gentle shampoos for colour-treated or damaged hair.

• Avoid shampoos containing alcohol or salt, as these can dry out the hair, cause breakage, and lead to shedding.

• Avoid baby shampoos, as they strip natural oils, causing dryness and breakage.

• Conduct a patch test before applying pre-bonded extensions: place a small drop of glue behind your hair for 24–48 hours to check for allergic reactions.

Our hair extensions are professionally tested and of the highest standard. With correct aftercare, hair should last for a minimum of 1 month, as stated in our product descriptions. For maximum longevity:

• Avoid excessive heat or colouring

• Use only the recommended aftercare products listed on our website

• The hair extensions do not receive natural nutrients, so proper care is essential to maintain quality and protect the keratin bonds

Important: Hair extensions must be unused for returns. Used extensions cannot be accepted due to hygiene reasons. Unused bundles must not be split, removed, or tampered with.

Click here

All products are guaranteed according to their individual manufacturer’s warranty.

• Any faulty items under warranty must be reported and returned for inspection before a refund or replacement is issued.

• This guarantee does not cover damage caused by:

  • Fire or accident

  • Misuse or neglect

  • Fair wear and tear

  • Attempts at repair or adjustment other than through our Service Department

All products are subject to stock availability. Stock levels are displayed on our website; however, if we have insufficient stock to fulfil your order, we will notify you by email using the address provided during registration.

Stock is allocated on a first-come, first-served basis once your order reaches our main server. Please note that the Seller does not guarantee the availability of any item based solely on the stock figures shown online.

CM Hair and Beauty Supplies Limited may cancel or delay delivery of orders if circumstances beyond our reasonable control prevent fulfilment. Such circumstances include, but are not limited to:

• Industrial action

• Accident or fire

• Acts of God

• Supplier or carrier delays

We will make reasonable efforts to notify you if a delivery is affected by such events.

• Non-standard items, such as furniture or special order items, cannot be cancelled prior to dispatch.

• Cancellation after dispatch is not possible.

Occasionally, manufacturers may change product specifications. In such cases, we may offer a similar alternative of the same or better quality at the same price.

We may also supply a substitute product if there are supply issues.

CM Hair and Beauty Supplies Limited operates as a trade-only business-to-business website and is therefore not subject to Distance Selling Regulations.

We are happy to accept returns under the following conditions:

• Notify us within 7 days of receipt if you wish to return goods.

• Goods must be returned within 14 days of delivery, unused, and in the original packaging.

• Email [email protected] to notify us of your intention to return, and specify whether you want a refund or exchange.

• Return goods to the address at the bottom of this page (refunds cannot be processed in-store).

• Include a copy of your invoice or receipt.

Refund Details:

• Refunds are only for the item purchased, not the original delivery charge.

• Processing a refund can take 5–10 days.

• Use recorded delivery when returning items; we cannot accept responsibility for lost goods.

• If a collection is arranged, the cost will be deducted from your refund.

• Refunds will be issued to the original payment method (PayPal, credit card, Klarna or Clearpay) within 2 days of receiving the returned goods.

Special Conditions:

• Proof of trade/professional status may be requested; refunds may be refused if the buyer is not a trade customer.

• Products must be returned in perfect condition with complete original packaging.

• Returns of large/heavy items (over 10kg) may incur a minimum 10% handling fee (excluding REM Furniture).

• Refunds on special delivery items ordered directly from suppliers will incur a 15% handling fee.

• All returned orders are subject to a minimum 5% restocking charge.

• Repeated returns may result in future orders being refused at our discretion.

• Collections for unsuitable items will incur a minimum 10% handling fee and a £5.95 + VAT per parcel charge.

Hygiene Restrictions:

Due to hygiene regulations, we cannot accept returns (at our discretion) of the following if packaging has been opened:

• Scissors, razors, clippers & blades

• Cosmetics

• Hairbrushes

• Hair extensions

• Body jewellery

• Piercing tools

• Foot spas

This list is not exhaustive and does not affect your statutory rights.

All clearance sale items are final sale and are non-refundable and non-returnable.

Most furniture and equipment items are built to order or custom-made. These items are subject to the following additional terms regarding cancellations and returns:

• Cancellation Window: Orders cannot be cancelled more than 5 working days after being placed.

• Exceptions: In rare circumstances, cancellations or returns outside this timeframe may be considered at our discretion. Any such acceptance may incur a charge of up to 20% of the value of the goods, in addition to the original delivery cost.

It will be clearly stated on the relevant product information page if the item you are purchasing is subject to these conditions.

Goods must be returned within 14 days of receipt, in perfect working order, with original packaging, unused and unopened. Items returned without packaging will not qualify for this service.

CM Hair and Beauty Supplies Limited accepts no responsibility for items lost in transit. We recommend obtaining proof of postage and ensuring the item is adequately insured for return.

The buyer is responsible for the return postage, and CM Hair and Beauty Supplies Limited reserves the right to withdraw this offer at any time.

You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer to prevent unauthorised use of your account. You accept responsibility for all activities under your account. If you believe your password has been compromised, you must inform us immediately.

We use Stripe to process online payments securely. Stripe stores your profile, billing, and tax information for subscription and one-off payments. For more information on how Stripe handles your data, please refer to:

• Stripe Payment Method Terms

• Stripe Privacy Centre

CM Hair and Beauty Supplies Limited is committed to protecting your privacy. This policy explains how we collect, use, and store your information when you use our website.

Information We Collect

We may collect:

• Name and job title

• Contact information, including email address

• Demographic data such as postcode, preferences, and interests

• Customer IP addresses

• Other information relevant to surveys or promotional offers

How We Use Your Information

We use your information to:

• Maintain internal records

• Improve our products and services

• Send promotional emails (if opted in)

• Conduct market research via email, phone, or mail

• Customise the website based on your interests

• Facilitate repeat purchases and customer enquiries

• Support business evaluation, statistics, and strategy

• Provide tailored email marketing for opted-in customers

Marketing Preferences: You may unsubscribe at any time using the Unsubscribe link in emails or WhatsApp or by contacting our Data Protection Officer:

Data Protection Officer
CM Hair and Beauty Supplies Ltd
206–208 Walsall Wood Road
Aldridge, Walsall, WS9 8HB

• Customer data is stored in our secure internal database hosted on cloud servers.

• Information passes through our internal systems to ensure accurate picking, packing, and dispatch:

  • E-commerce management system: stores billing/delivery address, VAT number, email, phone

  • Stock management system: supports order fulfilment

  • HHT Order Picker & Dispatch systems: track correct product allocation and dispatch

  • Klaviyo: stores email addresses for marketing communications

• Customer data is encrypted and protected via SSL certificate from GoDaddy.

• Order and account data are stored for 5 years before deletion.

We implement physical, electronic, and managerial safeguards to protect personal data from unauthorised access, disclosure, or misuse. Any security breaches will be reported to the relevant supervisory authority, and affected individuals will be notified.

Cookies are small files stored on your device to improve website functionality and analyse traffic. They allow us to:

• Track website usage and visitor behaviour

• Customise operations to your preferences

• Perform statistical analysis to improve our services

You can accept or decline cookies via your browser settings. Disabling cookies may limit some website functionality.

Our website may contain links to other websites. CM Hair and Beauty Supplies Limited is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any website you visit via these links.

You may:

• Opt out of direct marketing when filling in forms

• Withdraw previously given consent by contacting [email protected]

We will not sell, distribute, or lease your personal information without your permission, except where required by law.

Access to Your Data: You may request a copy of your personal information under the Data Protection Act 1998 by writing to us. A small fee may apply.

• We provide information, products, and services in good faith but cannot guarantee all images, promotions, prices, or materials will be 100% accurate.

• All offers are subject to stock availability.

• Goods are sold to be used only for their intended purpose by trained, responsible persons or students under qualified instruction.

• We are not responsible for damage or injury resulting from misuse or untrained use.

• Product images and specifications are guides only and may change without notice. Colours may vary from what is displayed on your monitor.

• All offers are subject to stock availability.

• Goods are sold on the understanding that they will only be used for their intended purpose by fully trained, responsible persons, or students under qualified instruction.

• New accounts may be required to confirm proof of professional qualification.

• Goods are not supplied on a sale or return basis.

• CM Hair and Beauty Supplies Limited accepts no responsibility for damage or injury resulting from misuse by untrained personnel without qualified supervision.

• We reserve the right to restrict or refuse any order or application for credit at any time and may obtain credit information where necessary.

• We take great care to ensure the accuracy of images, dimensions, prices, and specifications, but all descriptions are given as a guide and may be altered without notice. Images are for illustration purposes only, and colours may vary depending on your monitor.

• Ordering Options

  • Online: Visit our online store and select the Student Area.

  • In-Store: Pick up directly from our store (address above).

  Delivery

  • Delivery options vary depending on the choice made during checkout.

  • Free delivery applies when kits are sent to your College Campus.

  • An additional £5.95+vat charge applies if delivered to an alternative address.

  Non-Delivery

  • If a kit cannot be delivered for any reason, it will be returned to the warehouse.

  • A £5.95+vat courier charge will be applied to your account for return and/or re-delivery.

  • Refunds will be adjusted to deduct any courier charges where applicable.

  Payment

  • Payment is taken in full upon order.

  • If a payment is declined, a £5.00 administration fee will apply when reprocessing the payment.

  Checking Kit Contents

  • Check your kit immediately upon receipt against the delivery note/invoice.

  • Any discrepancies must be reported within 7 days of delivery.

  • All orders are quality-checked and weighed prior to dispatch.

  Refunds

  • Kits must be returned in full, unused, and in original packaging to qualify for a refund.

  • Return postage is the responsibility of the buyer, who must ensure adequate insurance for loss or damage during transit.

  • Refunds will be processed within 7 working days of receipt of the kit.

If you wish to make a formal complaint, you can do so via:

By Phone:

• Helpline: 01922 276232

• WhatsApp: 07908305903

Service hours: Monday–Thursday 8:30 am – 4:30 pm, Friday 8:30 am – 3:00 pm (Closed weekends & bank holidays)

Email:

• [email protected]

CM Hair and Beauty Supplies Limited
Registered Office:
206–208 Walsall Wood Road
Aldridge, Walsall, WS9 8HB

• Phone: 01922 276232

• WhatsApp: 07908305903

• Website: www.cmhairandbeauty.co.uk

• Email: [email protected]

• VAT Number: 154 6864 81