cm hair and beauty supplies ltd delivery information

Latest COVID Information - 4/1/21

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Free Delivery
Orders must be over £70 ex VAT (£84 inc VAT) Does not apply to orders where an offer code has been used, unless stated otherwise and excludes large or heavy items exceeding 20kg and any products marked "Special Order Item - Ordered directly with our supplier".

We aim to deliver within 1-3 working days. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Dispatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. 


Delivery
Only valid on orders within mainland UK. The Channel Islands, Offshore Islands, Highlands, Scottish Islands, and certain areas of the UK may vary according to the size and weight of the parcel. For the same day despatch, orders must be placed before 3pm Monday - Thursday & 1pm Fridays. If the order is placed after 1pm Friday your order will be processed and dispatched on Monday. If a Monday falls on a bank holiday then the order will be out for delivery on Tuesday. 

Dispatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

Furniture and equipment orders are normally delivered within 2 - 4 weeks although some items may take 6 - 8 weeks, you will be advised of the estimated delivery date shortly after your order is placed. Any furniture ordered will be delivered to the front door and ground floor premises only, as drivers are not insured to take upstairs or inside of premises. We advise that tradesmen who are booked to install items should only be arranged once in receipt of the goods.

All local deliveries within a 20mile radius will also be charged at the same rate of £4.99 ex VAT (£5.99 inc VAT) if the total value doesn't qualify for free delivery

Please note, delivery addresses cannot be changed on an order by a customer once payment has been taken. We are unable to change your delivery address on orders paid by PayPal.  If you wish to make amendments to your delivery once an order has been made, please speak to a member of our Customer Service Team.


Delivery Methods
 (Ex VAT)

  • Royal Mail - 24H (Estimated Delivery: 2 - 3 Working Days) £3.99
  • Royal Mail - 48H (Estimated Delivery: 3 - 5 Working Days) £2.99
  • DPD - Standard Delivery (Estimated Delivery: 1 - 2 Working Days) £4.95
  • DPD - Over 20kg Delivery (Estimated Delivery: 1 - 2 Working Days) £4.95
  • DPD - Free Standard Delivery (Estimated Delivery: 1 - 3 Working Days) £0.00
  • DPD - Special Item Delivery (Estimated Delivery: 3 - 5 Working Days) £4.95
  • Furniture Courier - Furniture Delivery (Estimated Delivery: 2 - 6 Weeks) £15.00
  • Click and Collect - Click and Collect £0.00

UK Highlands, Islands & NI (Ex VAT)


  • Rural Scotland - (Estimated Delivery: 2 - 3 Working Days) £14.95
  • Channel Islands & Isle of Man - (Estimated Delivery: 2 - 3 Working Days) £14.95
  • Isle of Wight - (Estimated Delivery: 2 - 3 Working Days) £13.49
  • Northern Ireland & Scottish Islands - (Estimated Delivery: 2 - 3 Working Days) £14.95
  • Scilly Isles - (Estimated Delivery: 2 - 3 Working Days) £14.95

European Delivery Charges (Ex VAT)
The prices below are based on a maximum weight of 31.5kg per parcel. If the order weight exceeds 31.5kg the postage cost will increase accordingly.


  • Europe Zone 1 - Belgium, France, Germany, Luxembourg, Netherlands - (Estimated Delivery: 2 - 3 Working Days) £15.00
  • Europe Zone 2 - Austria, Denmark, Switzerland - (Estimated Delivery: 3 Working Days) £17.00
  • Europe Zone 3 - Czech Republic, Italy, Slovakia, Spain - (Estimated Delivery: 3 - 4 Working Days) £19.00
  • Europe Zone 4 - Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden - (Estimated Delivery: 4 - 6 Working Days) £23.00
  • Europe Zone 5 - Bosnia, Bulgaria, Greece, Iceland, Latvia, Norway, Romania, Serbia, Ukraine - (Estimated Delivery: 4 - 9 Working Days)  £35.00 + Additional Customs clearance charge £25.00

When ordering goods from CM Hair and Beauty Supplies Limited for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. Any additional charges for Customs clearance must be paid by you; CM Hair and Beauty Supplies Limited has no control over these charges and cannot predict what they may be. If you are ordering goods from outside the United Kingdom, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods.

If you refuse to pay the charges levied by customs and excise, or the delivery is unsuccessful and the goods are returned to us then you will be liable for the return shipping fees and these will be deducted from any refund due.  As of 1st January 2021, there may be additional customs fees to pay for customers within the EU.  These fees are levied by your local customs and must be paid directly to them in order for your goods to be released.

Please note all electrical items are supplied, as standard, with a UK 3 pronged plug.


Special Item Delivery
Next day delivery is not available with any of our Special Order Items! please allow 3-5 working days as these items are ordered directly from our suppliers. You will be notified at our first opportunity if there are any delays or stock issues.


Scissors
 are an order item only and will be ordered directly from the manufacturers after the purchase has been completed and confirmed. Delivery times may vary this is due to the huge variety of scissors available, however, we aim to deliver the goods within 10 days of purchase. Please allow anything up to 10 days for the delivery of any Jaguar scissors.

Simon Jersey Salon Wear is s
ubject to availability and these items are dispatched directly from the supplier. The supplier will aim to despatch goods within 2 working days of order and delivery takes a further 2 working days, but this is only an estimate and time is not of the essence. CM Hair and Beauty will receive the goods and ship these out the same working day to avoid any delays. Our chosen courier will aim to deliver the item the next working day providing the cut-off point for this day has not passed, should this be the case the item will be delivered the following day.

Sunbed Supplies are subject to availability and these items are dispatched directly from the supplier. The supplier will aim to despatch goods within 1 working day of order and delivery takes a further 1-2 working days, but this is only an estimate and time is not of the essence.

Hair Extensions - We do not keep these items instore. All Hair Extension orders will be ordered directly from our supplier to be delivered the following day to CM Hair and Beauty Supplies. Our chosen courier will aim to deliver the item the next working day providing the cut-off point for this day has not passed, should this be the case the item will be delivered the following day.

Student & Training Kits - Certain kit items may be out of stock and will need to be ordered directly from our supplier, however, we aim to deliver the goods within 10 days of purchase. Please allow anything up to 10 days

Supplier's delivery times may vary depending on weight, size, and availability. If you have placed an order and this item is no longer available or has been removed for other reasons we will notify you at our first opportunity.


REM Products
Are subject to availability and these items are dispatched directly from the supplier to you. Times vary for each item and larger items can take up to 4-6 weeks depending on the item.

These products come with a years' warranty which covers the cost of any replacement part and any labour costs incurred.  In addition to this, some REM products have an additional two-year warranty.  The additional warranty covers parts only for the remaining two years.

If you have a problem with a REM product that is covered under the three-year warranty please contact our Customer Service Team and they can request a call to a REM engineer who will diagnose the fault but there would be a £75 call-out fee, this covers the call out and first hours' labour, any hour after that would be charged at £40 per hour.

Suppliers delivery times may vary depending on weight, size and availability. If you have placed an order and this item is no longer available or has been removed for other reasons we will notify you at our first opportunity.


Click & Collect

Click & Collect address:

CM HAIR AND BEAUTY SUPPLIES
206-208 Walsall Wood Road
Aldridge
Walsall
WS9 8HB

We have introduced a click & collect service from our Aldridge store on the same day if you place your order BEFORE 8:30 am. We will be undergoing strict social distancing and safety measures in our store to ensure we can get you your order as safely as possible. Your order will be ready for you to collect, contact-free, simply press the door buzzer and tell us your name, stand back from the door, we'll bring your order to you and place it on the doorstep for you to collect when we have closed the door fully.


How To Order Via Click & Collect
1) Logon to our website www.cmhairandbeauty.co.uk

2) Either login to your account or checkout as a guest
3) Add items to your basket as usual
4) Proceed to checkout
5) Complete your name and address details
6) Choose between Delivery or Click & Collect.

Upon completion of your order, you will receive an email confirmation. Your order will then be processed and an SMS will be sent out confirming your order is ready to collect.

Usual Store Opening Times:

Monday 8:30am - 5:00pm
Tuesday 8:30am - 5:00pm
Wednesday 8:30am - 5:00pm
Thursday 8:30am - 5:00pm
Friday 8:30am - 3:00pm
Saturday -Closed
Sunday - Closed

We are closed Bank Holidays. Please call the store for Xmas opening times on 01922 276232


Faulty Or Wrongly Delivered Goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us by email within 48 hours of delivery to info@cmhairandbeauty.co.uk  and we’ll arrange a return of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address at the bottom of this page (refunds cannot be processed in-store) using recorded delivery and we’ll reimburse you the cost of this. Hair Extensions must be unused if you have used them we are unable to accept these back due to hygiene reasons (unused bundles must not be split/removed or tampered with).


We cannot and will not guarantee any hair extensions that are purchased without our special formulated Hair Extension aftercare products. These professional products are specifically designed to protect the hair and the Italian Keratin bonds. Failure to use these products could result in damaged and breakage of the tips causing hair to fall out and be unable to be replaced.  CM Hair and Beauty Supplies LTD cannot be responsible in any way how the buyer uses or treats hair extensions. This includes an incorrect application, damage from perming, colouring (including purple shampoo) and cutting. This also includes modifying any of our products. We do not accept responsibility for damage to your hair or skin due to misuse. All products sold on this website should only be used by trained professionals who are qualified for Hair Extensions. Alterations to the extensions such as dying the hair can cause problems especially if you over-dying will kill the hair cuticles and any contact with the keratin bonds with seriously affect the keratin. As the hair is chemically processed to achieve the final end result colour tones, using dye on the hair may not take to the hair especially on the lighter blonde colours. We also recommend a skin test before applying for pre-bonded extensions: A patch test should be undertaken to check that you don’t have an allergic reaction to the cold resin (glue). To test your skin, place a small drop of glue behind your hair and leave for 24 to 48 hours to ensure you don’t have an adverse reaction. Removal of extensions should again only be done by trained professionals.

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