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Latest COVID Information - 4/1/21

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Updated 31st December 12:00pm

Following the latest government announcement, the warehouse has now been forced to close and our telephone lines will be non-operational during these times, however, our Click & Collect service will be available from the 4th January between 8:30am - 10am repeating Monday’s,
Wednesday’s and Friday’s until further notice. You will receive a text message to advise your order is available to collect.

Please do not make your journey to the store until you have received your collection text message and please bear in mind we will be closing the warehouse at 10am on the days specified. 

If you’re unable to pick up your order on the day of the SMS message then please arrive on any of the other days specified above between 8:30 and 10am.

Click & Collect - Post Lockdown
Orders must be placed before 8:30am for same-day collection Mon - Fri. We are not currently operating on weekends.

Click & Collect address:

206-208 Walsall Wood Road

How to order via Click & Collect:

1) Logon to our website
2) Either login to your account or checkout as a guest
3) Add items to your basket as usual
4) Proceed to checkout
5) Complete your name and address details
6) Choose between Delivery or Click & Collect.

Upon completion of your order, you will receive an email confirmation. Your order will then be processed and an SMS will be sent out confirming your order is ready to collect.

Our warehouse team are working hard to ensure you receive your orders as soon as possible, there may be a slight delay with deliveries due to the high demand our couriers are facing due to Covid-19 and the Christmas period.

What Measures are we taking to protect customers from COVID-19

According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, we are constantly monitoring the situation (and any official advice issued in connection with the same) and CM Hair and Beauty Supplies are taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard. Specifically, in respect of the threat of COVID-19, additional measures implemented by CM Hair and Beauty Supplies currently include the following:

  • All of our employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.

  • We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough

  • In addition, we are taking extra precautions on reducing any touch and transmission points throughout our premises and workplace.

COVID-19 Delivery Measures

  • In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

  • Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

  • There is currently no impact on our delivery services at this stage, however, we encourage all customers to use your home address for delivery.

  • Moving forward all carriers will operate a contact-free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

  • You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

  • We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue to operate as normal.

  • Hand sanitisers will be available for customers to use when arriving and leaving the store.

  • Click & Collect Service available for customers who choose to minimise risk and contact.